New Commercial Customers

New Water Service Connections

To request new or transfer service, you must come to the Utility Billing office located inside of the Municipal Center at 211 N. Henry Street. You will need to bring the following information:

If you are renting your home, a Rental Inspection must be performed and approved by the City of Lancaster, Development Services Department prior to transferring services. For more information, please contact 972-218-1200.

Residential water deposits are $110 if you own the home and $170 if you lease the home. Commercial water deposits are based on meter size. Fire hydrant meters are $2800. All deposits must be paid at the start of new service.

Any outstanding balance(s) from a prior account must be paid before establishing new service.

Water Service Agreement, and a Confidentiality Disclosure and bring to our offices during normal business hours (8 a.m. - 5.p.m.). In order to receive services the same day, please complete this application process by 4 p.m.  Please note that commercial water deposits are based on meter size. Fire hydrant meters are $2800. All deposits must be paid at the start of new service. 

Items to Provide

Please be prepared to provide the following:

  • The service address, including the suffix (e.g., Street, Ln, Dr., Boulevard, etc.)
  • The date service is to begin
  • Certificate of Occupancy
  • Taxpayer ID
  • Primary contact phone numbers
  • Mailing address (if different from the service address)
  • Payment of required deposit
  • Payment of connection fee
  • Valid state issued photo ID

Additional Information

You do not need to be present when the service is activated, as long as all faucets are turned off. If your water meter is running when the technician activates service, the water will be shut off to protect against potential leaks that might damage your property.

If this happens, the technician will attempt to make contact. If no contact is made, a notice will be posted requesting that you contact Customer Service to arrange a time to activate the service.