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2. 

3. Utility Billing

   Customer Service Survey

5. We value your feedback! Please take a few moments to complete our customer service survey for Utility Billing. Your input helps us improve our services and ensure we’re meeting your needs effectively. Thank you for sharing your thoughts!

7. How would you rate your customer service experience today?

   1. 1. Poor
   2. 2. Below Expectation
   3. 3. Meets Expectation
   4. 4. Very Good
   5. 5. Excellent
9. Did your Utility Billing Clerk verify key contact information: Name, address, location, and phone number?

   1. 1. Yes
   2. 2. No
11. How would you rate the knowledge and expertise of your Utility Billing Clerk today?

    1. 1. Poor
    2. 2. Below Expectation
    3. 3. Meets Expectation
    4. 4. Very Good
    5. 5. Excellent
13. Did your Utility Billing Clerk meet the reason for your visit today?

    1. 1. Yes
    2. 2. No
15. Is there anything Utility Billing can do to improve your customer service experience?

    1. 1. Yes
    2. 2. No
17. If yes, please explain:
19. First Name
20. Last Name
22. Thank you for taking the time to share your feedback. Your responses are invaluable in helping us enhance our Utility Billing services and better serve our community. We appreciate your input and commitment to making a difference.
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