Report Missed Service Online

The City of Lancaster is committed to remain a healthy, safe and vibrant community. As a professional and committed City workforce, it is our goal to provide excellent customer services at all times. As we continue to strive for excellence, we understand that in the event a resident is displeased with services provided by City staff or a designated vendor of the City of Lancaster, we are committed to address the issue immediately and resolve it as quickly as possible.

*Before submitting an online missed service report, we recommend reviewing all guidelines and policies regarding trash, recycling and bulk trash. Should a resident have violated any of these policies, their address will not be serviced until the next regular scheduled pick up. 

To submit an online missed service report, please click on the following link:


Initially you will be asked to create an online account. This it to ensure that your report is submitted immediately, and that staff have all the necessary to process your report and follow up with you in a timely manner. By utilizing your login credentials, you will also have the ability to log into your account to view the status of your request at any time.

Should you have any questions, please call (972) 218-1324 or email