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Water Services
New Water Service Connections
To establish new service, customers must come to to Utility Services office at 211 N. Henry St. You must bring identification with you (valid driver's license or Texas I.D.) and the following documents:

You will pay a deposit at the office.

Transfers
If you are transferring water service within the City of Lancaster, your bill must be current.

Disconnection of Meter for Final Bill
To disconnect your water service, customers must come to our office with identification, which could be a valid driver's license or Texas I.D. The water deposit will be applied to the balance on your final bill. It is important that you give us a forwarding address for the final bill and / or possible refund that may be due to you.

Disconnection of Meter for Nonpayment
When water service has been disconnected for nonpayment, the required amount of the bill plus a reconnect fee must be paid to reinstate your service. Reconnection fees are:
  • $45 for reconnection between the hours of 8:00 am to 3:00 pm
  • $55 for reconnection after 3:00 pm

Payment

Only cash, money order, or debit cards will be accepted as a form of payment to reconnect service. No checks are accepted once service has been disconnected for nonpayment.

Maintenance / Service of Water Meters
If your water service has been suddenly interrupted and you do not know the cause, contact the Utility Billing Department at (972) 218-1328 during normal business hours. If you have water service problems after hours due to an emergency situation, contact (972) 218-2700.

Reporting Water Problems
Customers should contact the Utility Billing Department to report water leaks, main breaks, or water quality problems. For sewer-related problems, contact (972) 218-2327 during normal business hours or (972)218-2700 outside normal business hours.

Monthly Water Meter Reading
All water meters are read each month by electronic meter-reading technology by the Utility Billing Department meter tech employees.

Service Account Billing
Customers are billed monthly for water, sewer, stormwater, and refuse services. Payment is due no later than 20 days from the billing date. After day 20, a 7% penalty will be assessed on the current balance. If payment still has not been received within approximately 10 days after the penalty date, your service is subject to immediate disconnection, and you must pay a reconnect fee to reinstate your service.

City Connection
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