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You may apply for a permit at 211 N Henry St., Monday through Friday between the hours of 8:00 AM till 5:00 PM.
Council work sessions are generally held at 7:00 pm, the third Monday of the month at: James R. Williams Pump Station 1999 Jefferson St. Lancaster, TX 75134
To find your councilmember, view the City Council Interactive Map.
Coronavirus disease (COVID-19) is primarily a respiratory illness that can spread from person to person. The virus that causes COVID-19 is a “novel” or new coronavirus that was first identified during an investigation into an outbreak in Wuhan, China. Other coronaviruses cause mild disease like the common cold.
YES. COVID-19 appears to be spreading from person-to-person in a number of countries including China, South Korea, Italy, Iran and Japan. We are currently experiencing limited spread among close contacts in some areas of the United States.
The best way to prevent infection is to take precautions to avoid exposure to this virus. These are exactly the same precautions you would take to avoid coming down with a cold or the flu.
The United States Centers for Disease Control and Prevention recommends these everyday actions to help prevent the spread of all respiratory viruses:
On March 12, 2020 at 10 p.m., Dallas County Judge Clay Jenkins announced a Declaration of Local Disaster for Public Health Emergency that runs through next Thursday, March 20. The order bans community gatherings of over 500 people and additionally, potentially requiring individuals, groups of individuals, or property to undergo additional measures that prevent or control the spread of the disease.
Dallas County Coronavirus (COVID-19) Order / PDF
Most patients with COVID-19 may have no or mild symptoms. Some may develop:
If you have not recently traveled to an area with confirmed COVID-19 infections, your risk of infection is extremely low. Should you develop symptoms, it is more likely you have the common cold or Influenza (flu) and you should contact your medical provider for additional guidance.
No. There is currently no vaccine to protect against COVID-19. The best way to prevent infection is to avoid exposure to the virus.
There is no specific antiviral treatment for COVID-19. People with COVID-19 infection receive supportive treatment including fluids to prevent dehydration, medicines to decrease fever or muscle aches, and sometimes oxygen therapy.
If you believe you may be at risk of infection with COVID-19 and you develop symptoms, call ahead to a healthcare provider for additional guidance. Be sure to tell your healthcare professional about your recent travel or contact. Follow the steps below until a healthcare provider says you can return to your normal activities.
For more information please visit: www.cdc.gov/2019-ncov/preventionguidance
Now is a good time to review your family’s preparedness. Discuss your family emergency plan. For more information on family emergency planning, go to: knowhat2do.com/epidemics-pandemics.
You should restrict contact with pets and other animals while you are sick with COVID-19, just like you would around other people. Although there have not been reports of pets or other animals becoming sick with COVID-19, it is still recommended that people sick with COVID-19 limit contact with animals until more information is known about the virus. When possible, have another member of your household care for your animals while you are sick. If you are sick with COVID-19, avoid contact with your pet, including petting, snuggling, being kissed or licked, and sharing food. If you must care for your pet or be around animals while you are sick, wash your hands before and after you interact with pets.
Speak calm and reassuringly to your kids when talking about COVID-19. Ask them and stay open to questions about what they have heard and find out if they are hearing any wrong information. Teach kids that getting lots of sleep, washing their hands well, not touching their face and often can help them stay strong and well.
It is most likely that the battery needs to be changed. It is a good idea to change the batteries every six months.
The City of Lancaster Fire Department and the American Red Cross have teamed up to provide FREE smoke detectors to Lancaster residents who are in need (supplies are limited). Lancaster residents must call the Fire Department to request detectors and schedule a day for the Fire Department to come out and install them for you. Free smoke detectors are always available to those with disabilities. Please call (972) 218-2600 to request your smoke detectors or if you have any questions.
Cash, check, money order, debit or credit cards.
A Knox Box is $332.33 (this includes shipping, handling & tax). The Knox Box is obtained from the Fire Department Admin Office at 100 Craig Shaw Memorial Pkwy. Payment may be made by money order, check (made payable to Knox Company) or credit card; NO CASH PAYMENT ACCEPTED FOR KNOX BOXES.
Yes, please contact EMS Chief Laura (Dee Dee) Hillary at (972) 218-2604 or Email
Parks are open from 6:00 am to 10:00 pm daily, except Bear Creek which is open dawn till dusk.
Yes. Accident reports are $6. Offense reports, incident reports, call sheets, and crime statistics are 10 cents per page.
Police reports can be picked up in the Records Division of the Lancaster Police Department at:
100 Craig Shaw Memorial Parkway
Lancaster, TX 75134
*As of February 18, 2019, The Lancaster Police Department now reports all traffic crashes to the Texas Crash Reporting System. If you would like to purchase and accident report from the State of Texas please visit https://cris.dot.state.tx.us/public/Purchase/.
You can also purchase accident reports online at the Police Reports website.
For more information, call (972) 218-2700.
Citizens may file a complaint in person against a departmental employee. An on-duty supervisor is required to speak with any citizen regarding an employee. No employee has the authority to talk any citizen out of making a complaint against an employee.
Citizens may also commend an employee:
Curfew hours for minors are as follows:
Sunday - Thursday (11:00 pm - 6:00 am)Saturday - Sunday (12:01 am - 6:00 am)Monday - Friday (9:00 am - 2:30 pm - while school is in session)
For your convenience, you may call 972-275-1790 to have a Claim Form faxed or emailed to you.
A state issued driver’s license, a state issued identification card, or a government issued passport. All identification must be valid. No altered or expired identification will be accepted.
ALL return payments are adjusted back to the account and a $35.00 return payment fee is charged for each return payment. The customer is notified. Services can be disconnected if the full amount of the return payment and fee is not paid.
You may receive an adjustment when a concealed leak occurs and has been repaired. A leak receipt must be submitted within 20 days of repair to be considered.
You must pay all delinquent balances prior to applying for new services.
You must pay the full past due amount and $45.00 reconnect fee. If the meter has been pulled, you must also pay the $200.00 fee. Services will be restored on the same day if payment is received before 4 pm. After 4 pm, services will be restored the next business day.
If the deposit is still active, you must pay the past due balance and any fees (reconnect, pull meter, etc.) charged to the account with certified funds to restore the service. If the deposit has applied to the account, the entire balance, any fees charged to the account, and a deposit must be paid. You also may be asked to complete a new application for service.
Only city personnel is authorized to turn service back on. Tampering with a meter could cause damage to the meter that the customer would be charged a fee to repair. Also, turning a meter on without authorization is considered theft of service.
A request for an extension must be submitted in writing by the close of the business day prior to the disconnection date. A request may be submitted in person at 211 N. Henry St. or by email at firstname.lastname@example.org. Please attach a photo ID when submitting an email.
The city will work with any customer that is experiencing difficulty paying. We can grant payment extensions and offer pay out plans, up to three months. In no cases are charges reduced or eliminated for hardship reasons. Penalties will still apply to all extensions and payout plans.
A homeowner or property management company may set up an account for 30 days or less with a $50 deposit. City will turn on service for 3 days only for an inspection.
Any deposits for new services paid before 2 pm will be turned on that same day. Any deposits for new services paid after 2pm will be turned on the next business day.
Yes. If you leave services in your name, you are responsible for all charges and fees that are applied to the account.
After your account is finalised, you have 90 days to pay the remaining balance. Any balance left unpaid will be sent to a collection agency.
No. Due to confidentiality laws, information regarding a water utility account will only be shared with the actual account holder regardless of the relationship of the requestor. Only the account holder can make payment extensions, pay out plans, payment arrangements on the account because he/she is the only one the city can penalize for non-payment.
Yes. Both parties would need to come in with their valid photo identifications and complete the required forms. The primary account holder is the only one authorize to final or transfer the account.
If you have a past due balance, there will be a statement on your monthly statement notifying you that your services can be interrupted at any time. The city also does a courtesy phone call the week prior to disconnection. This call is made on the number listed as “home phone” on your account. Please make sure your information is current.