Utility Billing

About Utility Billing

The function of the Utility Billing Department is to provide the citizens of Lancaster with prompt and courteous customer service while maintaining an accurate and efficient water-billing system.

Department Responsibilities

Responsibilities include:
  • Preparing bills monthly
  • Providing the billing and collection for the sanitation service on behalf of Community Waste Disposal (CWD)
  • Providing water and sewer customer service to the citizens of Lancaster

Due to the Federal privacy act, we can only discuss account issues with the person(s) identified on the account.

Services Provided

Department services:
  • Connection of new water service
  • Disconnection of meters for final bills  
  • Monthly billing of service accounts
  • Monthly reading of water meters